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Can't find the answer to your query? Contact us directly at hello@quirkcycles.com
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Hours
Monday to Friday: 09.00 - 17.00 GMT
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FIND Us
[By appointment only]
FAQ
Shipping
This policy explains how and when we dispatch orders, estimated delivery timeframes, international duties and taxes, and what to do if your shipment is delayed or arrives damaged.
Returns & Cancellations
Because our frames and products are built in scheduled production batches, cancellation and return rights differ from standard retail purchases. This policy explains our 48-hour cancellation window for made-to-order products, return conditions for in-stock items, and your statutory rights.
Terms & Conditions
These Terms of Service set out the legal terms that govern your use of our website and the purchase of products from Quirk Cycles. They explain how orders are accepted, how made-to-order production works, and the responsibilities of both you and us.
Privacy
Quirk Cycles are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Cookies
We collect cookies to enhance your experience. See policy below:
Warranty
Our Warranty Policy outlines what is covered by our frame warranty, what is not covered, and how to make a claim. It also explains how this warranty sits alongside your statutory consumer rights.
